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Identity Theft Resource Center launches 24/7 victim assistance
The San Diego, CA-based Identity Theft Resource Center (ITRC), a nonprofit organization dedicated to the understanding of identity theft and related issues since 1999, has announced that its call center will now be available to help victims toll-free, 24 hours a day, seven days a week. The round-the-clock assistance is supported by IDT911 (IDentity Theft 911), a provider of data risk management, breach response, resolution and education services. Through this partnership, consumers calling into ITRC after normal business hours and on weekends will be seamlessly transferred to IDT911’s award-winning fraud center for assistance by one of their fraud specialists who boast an average of nine years of fraud experience.
“Since its inception, ITRC’s mission has been to provide case mitigation services to identity theft victims nationwide. During the past 15 years, the ITRC Call Center advisors have assisted tens of thousands of victims facing a wide range of identity theft issues,” said Eva Velasquez, ITRC president and CEO. “Now, through the generous support from IDT911, victims and consumers can receive top tier fraud resolution assistance at any time of day or night, as well as on weekends, whenever they discover an identity theft crime has taken place.”
During the past year, IDT911 and ITRC have been partnering in a number of ways, including the financial support of the ITRC Breach List and supplemental reports. This support has allowed the ITRC Data Breach list to continue to be identified as one of the leading sources of information on U.S. data breach incidents.
ITRC is a non-profit organization that provides victim assistance and consumer education through its toll-free call center, website and highly visible social media efforts. It is the mission of the ITRC to: provide best-in-class victim assistance at no charge to consumers throughout the United States; educate consumers, corporations, government agencies, and other organizations on best practices for fraud and identity theft detection, reduction and mitigation; and, serve as a relevant national resource on consumer issues related to cybersecurity, data breaches, social media, fraud, scams, and other issues.